2014 is the year of the customer! At least it is here at Hatchbuck, because, well, every day is about our customers! Here are some fantastic articles to start of 2014 with a goal to make your customer service top-notch.
1. 10 Ways to Rule at Customer Service — Hint: Watch out For Astroturfing by Craig Newmark
This is a great, easy to-the-point list. #1 should be every businesses first rule when communicating and developing relationships with customers.
2. New Year, Fresh Start, Happy Customers by Sarah Crumbaugh
Crumbaugh makes some great tips here on how to keep your customers happy year round. Keep these in mind in all of your customer interactions!
http://www.rewardsnetwork.com/blog/new-year-fresh-start-what-makes-good-customer-service/#!
3. Building World Class Customer Service by Andreas von der Heydt
Love this point from von der Heydt: Customer service is not a department, it´s an attitude and everybody´s job! It needs to be at the very core of the company´s DNA. Practice it everyday.