3 Secrets to Earning 5-Star Customer Reviews Posted on March 19, 2019July 15, 2022 by Guest Author When it comes to marketing your business, there’s nothing more helpful (or more detrimental) than a customer review. In 2017, a Bright Local survey found that 86 percent of consumers read reviews for local businesses. More than 50 percent of consumers also said they’d only use a business if it had four or more stars. But what a good review giveth, a bad review taketh away. In fact, in a survey from Moz.com, 22 percent of consumers said they wouldn’t buy a product or service after reading a negative review. Increase that to four or more bad reviews, and businesses could lose up to 70 percent of their potential customers. The most essential of these review sites? Definitely Google. One survey by ReviewTrackers, a customer feedback software company, found 63.6 percent of consumers were likely to check online reviews on Google before visiting a business. As for the reviews themselves, 80 percent of customers said they found four- and five-star ratings to be most trustworthy. That’s a major win for any business that’s managed to obtain a stellar online reputation. So if good reviews are that important, why aren’t more small businesses focussed on getting them? Having gone from 1,000 reviews in 2015 to 40 times that in four years, here are TSheets’ top three secrets to cultivating those super-essential five-star reviews. 1. When the moment is right, don’t be afraid to ask Hilleri Nicley, who leads the customer success team here at TSheets, has lots of tips for businesses, large or small, looking to stand out from their competitors. She’s seen firsthand the power of a five-star review … or 40,000 of them. Her first tip: Don’t be afraid to ask for what you want. “If we had to boil it down to one statement — one secret, the key to getting reviews — literally, it’s asking for them,” she says. “There’s this misperception that if someone’s calling in for support, that’s not the right time to ask them for a review because maybe they’re frustrated. But if the person you hire provides a great experience, that’s when the customer is going to fall in love with your company. So it’s the perfect opportunity to ask for a review.” Naturally, not all businesses conduct their best work over the phone, but the same principles apply to in-person interactions. If you or your employees have the chance to turn someone’s day around, there’s no better time to suggest they share their experience online. 2. Point ‘em in the right direction More than just asking a customer to leave a review, you should be specific in your ask — make it insanely easy for them to take action in the right direction, says Nicley. And what better direction than the sites most likely to send another customer your way? To find out where customers are coming from (and where to ask them to leave a review), Nicley recommends using a balance of analytics tools and good old-fashioned marketing tactics. “First, we ask them where they heard about us,” she says. From there, TSheets marketers determine whether the referring site is one that holds a lot of value to customers in general. “It might not be the biggest site or the highest referring one, but if it’s quality, that’s where customers are going to start gravitating toward,” Nicley says. And that means it’s worth TSheets’ time and effort. “If we know that we want to increase our reviews for a specific site, the majority of our customer support team will ask for a review on that site,” says Nicley. “Then we just switch our focus as needed, based on where we see the majority of our customers coming in or if there’s a strategic reason to have the most reviews on that site. We want to be top-rated wherever we show up.” Nicley recommends other businesses do the same. Once you know how your customers are finding you, be it a simple Google search, social media, or via some other website, boost your presence in those places by asking your customers to leave a review there specifically. 3. Ask for quantity, then quality Depending on how many reviews you have currently, 10 five-star reviews may not be as important as one four-star review with specific call-outs. When TSheets got started, we knew we wanted to be the best-rated app on the planet. To do that, we focused heavily on customer service. We incentivized our customer support team to get as many five-star reviews as possible by rewarding them each time a customer mentioned their name in a review. “So in a lot of our reviews, people started doing that. They’d list people’s names and say ‘I just had the most incredible experience calling in and talking to Riley,’ which was great because then we knew their experience was a personalized one to the point they remembered their representative’s name and included it in their review,” Nicley says. *appcenter.intuit.com But after the first 10,000 reviews or so, we flipped the script. Rather than focusing on quantity, we began to focus on quality. “This comes back to your ask being very specific,” says Nicley. “You might say to a customer, ‘We spent some time on the phone today, and you said the Who’s Working window was your favorite feature. Do you mind including that in your review?’ Then the next person who has a pain point that’s similar to theirs might see the review and say, ‘Oh, that person loves this feature. I want to try this product because of that.’” *appcenter.intuit.com By encouraging customers to focus on the product, rather than on their customer service, our team saw an upswing of quality reviews that could actually help other business owners looking for a solution. “As much as we love our team members getting recognition and being thanked by our customers, we recognize that it’s more valuable to other small businesses if they see why their peers love our product, not just the person,” Nicley says. So here’s a gold star Whether your business provides a service or a product, good reviews are essential to your success. What’s more, they’re easier to get than most people realize. Build up a positive reputation customers can’t wait to share, and this year could be your most profitable one yet. Author Bio Danielle Higley is a copywriter for TSheets by QuickBooks, a time tracking and scheduling solution. She has a BA in English literature and has spent her career writing and editing marketing materials for small businesses.
7 Ways to Make Local Search Work for Your Small Business Posted on March 18, 2019March 24, 2020 by Jessica Lunk As small businesses quickly face the challenge of doing business remotely, rather than in person, it’s more important than ever to get visibility online. And even if you’re not a B2C brick-and-mortar shop, local search can benefit your rankings and the likelihood that B2B customers will be able to find you in searches. Optimizing your online presence so it shows up at or near the top in local searches starts with creating a brand page—a Google My Business page (get started here – it’s easy!). There are specific ways to tweak your website and your brand page to ensure your business is well-positioned in the results ranking. Here are seven simple things you can do to rank higher in local search results. 1. Get listed. A lot of the rankings on Google boil down to just being a legitimate business. Google looks at how often your business’ name, address and phone number is cited on the web. The more times it finds you, and the more consistent those listings are, the better search results will be. Take the time to submit your business listing to local (and, if appropriate, national) directories like Yelp, Yahoo! Local and Bing Local or other listing and reviews sites specific to your industry. Make sure your details are the same on every listing. You can check this by doing a search on the web for your own business, to make sure every listing looks the same and is correct. 2. Name, address and phone number on every page. If possible, put your business name, address and phone number on every page of your website –usually in the footer. If you can, put location terms in your page titles. For instance, if your business is an insurance agency in downtown Phoenix, your “Auto Insurance” page could be titled, “Auto Insurance—Most Affordable in Phoenix.” Visitors to your site don’t always land on the first page, and you want them to know where you are no matter where they land. 3. Embed a Google Map into your Contact Us page. Embedding a Google Map into your website means that Google is sure you are really located at the address you’ve got listed, because the map reflects your Google My Business page address. It’s actually a pretty easy thing to do. Just search for your business name while you’re in Google Maps. When you find it, click on “Menu” in the top left corner, then select “share or embed map”. Select that and then click the “embed map” option. Choose the size map you want, copy the HTML embed code and paste it into the source code of your website. 4. Improve your business description. Google lets you hyperlink text within the business description area, so link to your most frequented page, for instance, maybe it’s your services page or the page with detailed information about your product. Be sure to upload a high quality banner image. A stretched or blurry image will turn potential customers off in a second. Ideally, your image should be 2120 x 1192 pixels. 5. Localize your website content. Don’t overlook the importance of the text on your website—localized content is a critical part of being found in local searches, depending on the keywords people use to search. Make sure your blog, for example, has names of towns and suburbs, maps and directions or information about local events in your town. Your website content should include references to the town where you are located, and surrounding towns if possible, and anytime you can mention local events, do that. If, for example, the town’s annual art fair is coming up, adjust your website content to mention it, where your business is located in relation to it, and how you’ll be involved—whether you’re sponsoring a booth or your team is coming out to work the food tent. 6. Localize social media. Localize your social media activity by making sure your location is consistently mentioned in your business’ social media profiles on Facebook, Twitter, Instagram and the like. Whenever possible, find and use localized hashtags or geotags. 7. Get some public love. Reviews are important for lots of reasons—just think how many times you’ve chosen a service provider, restaurant or hotel based on the reviews. But they are also important for local search, because reviews are one of the factors Google uses in determining its rankings. Make a real effort to get customers to review you, both on Google, and review sites like Yelp, TripAdvisor, OpenTable, etc. A survey by Search Engine Land and BrightLocal last year found that a whopping 92 percent of consumers read online reviews for local businesses. It’s important to have a continual stream of reviews; nearly 70 percent of consumers feel that reviews older than three months aren’t relevant.
6 of the Best B2B Marketing Videos We’ve Ever Seen (And How You Can Make Your Own) Posted on March 18, 2019March 18, 2019 by Allie Wolff If there’s one problem with most B2B marketing videos, it’s that they’re boring. Sometimes painfully so. Because they’re marketed toward businesses, many agencies try to “go pro” and keep things very focused and formal. Unfortunately, that’s not likely to get anyone’s attention. This means that boring videos are a BIG problem; if you aren’t getting people’s attention, then you’re probably not going to get the attention of the corporate decision-makers you’re targeting, and you’re just wasting money. Not every B2B marketing video falls into this trap, however. Here are six of the best B2B videos we’ve seen so far, to help inspire you to break out of that boring video box yourself. Zendesk – “I Like It When He Gives Me the Business” You might imagine it’s hard to make a fun commercial about customer service, but Zendesk is here to prove you wrong. Using a setup like a dating profile success story, the ad tells about the rocky relationship that a company had with its customers. Fortunately, switching to Zendesk solved those communication needs, and now the company is able to give its customers the attention they deserve. The full video’s charming and fun, and with a tagline like “I like it when he gives me the business,” it’s one that will stick with people. Volvo Trucks – “The Epic Split” You’d think a video focused around Jean-Claude Van Damme doing the splits would be campy or silly, but Volvo Trucks actually managed to pull it off in a way that’s both classy and impressive. Back in the ’80s and ’90s, Van Damme was known for his physical abilities, and the epic splits he did in movies such as Bloodsport. Volvo Trucks managed to cash in on that nostalgia by showing him doing the splits between the side mirrors on two of their trucks that were in motion going backward. It’s an incredible maneuver and a theatrical showing of how stable Volvo’s commercial trucks are on the road. VeriSign – “The Shopping Cart Whisperer” Using a faux-documentary approach, VeriSign tackles the problem of shoppers abandoning their carts before making a purchase with a bit of humor. The format makes people pay attention, if for no other reason than to see how the spoof ends, but the video also addresses a pretty important topic in eCommerce. In the end, VeriSign strikes the perfect balance of serious message and amusement factor to get decision-makers to take notice. HubSpot – “What Is HubSpot?” “Explainer” videos are old hat, but HubSpot really shows how to do an explainer right. There are a lot of subtle connections between the video and the voiceover, as well as between the animation and live-action sequences. It takes what could be a pretty boring format and livens it up just enough to make it engaging and really drive the company’s value proposition home. The best part is that it does it with a format that everybody’s seen while making the “explainer” format almost seem new again. Adobe Marketing Cloud – “Click, Baby, Click” This video does a great job of setting up an expectation and then subverting it at the last minute. The music, action and scope of the video make it obvious that there’s a setup coming, but the payoff is still pretty funny when you see it. That sudden shift makes the transition to a white background with Adobe’s message all the more effective, giving decision-makers something to think about when it comes to how much they know (or don’t know) about their customers. Dissolve – “This Is a Generic Brand Video” The best thing about this video is that it calls out so many generic marketing videos using stock footage that Dissolve, itself, licenses to others. It gets the viewers’ attention and also serves as an unspoken challenge for marketers to do better than the type of video that’s lampooned here. Making Your Own Amazing B2B Videos As these examples show, there are a lot of ways to go about making B2B marketing videos that stand out from the crowd. They can be funny, touching or awe-inspiring. They can take classic tropes and use them to great effect. In a few cases, they can even turn the boring into spectacular by merely shining a light on how horrible it is. But what if you want to make these sorts of videos yourself? While you’ll have to supply the imagination and technical wizardry to actually execute the video, here are a few things you can keep in mind to set your offering apart: Define your target audience, then adjust your message to engage with them specificallyEstablish a story or logical sequence of events instead of just jumping from one point to the nextAvoid trying too hard; the best B2B marketing videos have an authentic, human quality to themAppeal to emotion or humor to ensure that viewers feel something as they watchReinforce your brand, but do it subtly Of course, it goes without saying that you should also bring your A-game when it comes to production values. No one is going to be interested in a video that looks like it was filmed on your iPhone in the middle of an earthquake. If viewers can’t see clearly and hear clearly, a lot of your hard work will be wasted.
Crummy Leads, Crummy Clients: How to Find Better Business for Your Agency Posted on March 15, 2019March 27, 2019 by Jessica Lunk Have a steady stream of leads but trouble finding good clients? If you’re struggling to win RFPs, have clients with unreasonable expectations, or clients who are unwilling to pay you what you’re worth, you might have a lead generation problem. Let’s dive into four ways to find amazing clients for your agency. Define Your Best Client You may whip out buyer personas for your clients – but are you using them for your agency? Make sure you know who you’re chasing so you can bring the right client in the door. Start by looking at your favorite clients. What do they have in common? Maybe it’s the type of projects you’re working on for them, the client’s size or that they generate the most revenue for your agency. Use these details to flesh out what an ideal client looks like so you can be intentional about finding more clients just like them. Need a bit of inspiration? Our Buyer Persona Workbook can help you identify your ideal client in a jiffy. Look Into Your Lead Sources Now that you know who you want to attract, you can get better at driving quality leads for your agency. Take an audit of all of your digital channels to make sure your marketing efforts sync up with your target client. Organic Traffic: Are you hitting the topics that resonate with the type of clients you want? Revisit your website and blog and make sure your content is in line with your target client. Maybe you have the bases covered on broad, top-of-funnel topics, but need to bolster your content strategy with content that solves unique problems your target clients are facing. Online Advertising: The money you put into your digital advertising efforts today won’t be there tomorrow. Once it’s spent on acquiring a lead, it’s spent. So don’t spend on bad leads that won’t convert – or that will be a headache for your agency. If you’re having a hard time finding good clients through paid channels, try adjusting your targeting criteria. Or, even jump to a new channel if your current paid mix isn’t getting the job done. Social Media: Facebook, LinkedIn and Twitter can be valuable tools when attracting clients – but not if you’re spending time in all of the wrong places. Browse through your followers. Are you attracting businesses in your target niche? Or just other like-minded agencies? Take an inventory of the groups you participate in. If engagement is high, but the types of clients you want to work with just aren’t there, consider adjusting your strategy or even putting your time and energy into a different social group or platform. Social Ads: Once you’ve optimized your followers and groups for quality leads, you can be even more successful at leveraging the power of social ads to target your ideal client. Targeting rules can target your followers and tap into “look-a-like” audiences that match the same criteria, expanding your reach and driving higher quality leads to your agency. Share Your Rates Tired of getting cheap clients that don’t want to pay you what you’re worth? You might want to experiment with sharing your rates on your website. This way, you can weed out leads who aren’t really serious about paying you market price. You can even test different pricing structures to see what resonates with your ideal client. For instance, maybe you can make your service offering more attractive by packaging services and technology together. Or, perhaps add-on services can increase customer lifetime value for every client you sign. Set up a Qualification Process Not every lead is going to be your ideal client. Even as you tighten up your channels to bring in better leads for your agency, you still don’t want to spend a lot of time chasing clients who aren’t going to be a good fit. Come up with a few qualifying questions to help you determine if a lead will be a good client before you go through the work of meeting with them and designing a proposal. Marketing automation software can help you set the process into place. From your lead intake form, you can easily set up campaigns and workflows to deliver ideal clients to your desk, while nurturing leads who may not be quite ready for your process, and gently letting down those who just aren’t a good fit. There’s nothing more frustrating than working with difficult clients who don’t value your agency or who weren’t a match to begin with. So carve out some time to nail down your radical buyer, optimize your lead channels, experiment with pricing and automate lead qualification so you can work with the clients and projects you love most. Your team and your bottom line with thank you later.
6 Characteristics of an All-Star Sales Manager Posted on March 14, 2019March 14, 2019 by Jonathan Herrick If you have someone on your team who’s put forth the effort to master sales management, buckle up: your sales figures are likely to skyrocket soon. If you don’t, no worries. We’ll help you identify the must-have qualities in a leading sales manager. But before we do, it’s important we point out that sales management is a much larger responsibility than many people think. And given the charismatic nature of many sales professionals, how can you know whether you’re hiring an all-star or just another guy or gal with a winning smile? Talking the Talk One of the first things you should look for is someone who has a strong understanding of just what sales management entails. Your potential sales manager should be able to talk about the following topics with some degree of competency: Sales rep targeting: One big duty of the sales manager is to set targets for sales reps and create plans to help them achieve their goalsTeam building: Your sales team needs to work as a unit, not as a bunch of competitors; the best sales managers know how to make this happenCompany linchpin: The sales manager is the go-to guy or gal to bridge the department divide and ensure that you’re signing and keeping the right customers. Strategy planning: Because the sales manager is in charge of your sales team, it goes without saying that they need to know how to create and implement effective sales strategies If a potential sales manager balks when questioned about these items, there’s a decent chance they don’t have the experience and expertise you need for your sales team. Confidence and Courage Sales management is not the place to second-guess yourself or to be afraid of new risks and challenges. A great sales manager should appear fearless, even when faced with setbacks and challenging situations. They should be confident without seeming arrogant, and they should know how to inspire the same sort of confidence in the sales reps they manage. A Master of Motivation If you want to get the best results out of your sales team, they need to be motivated. The sales manager you hire should know how to motivate your sales team in healthy, productive ways. While you’ll see some sales managers who come in and try to motivate higher sales figures through intimidation and cutthroat competition, the best sales managers are the ones who encourage greater performance while instilling a sense of pride and accomplishment. Friendly competition and sales incentives are fine, but you definitely don’t want your sales team hurting each others’ progress. Fair and Personal Leadership A great sales manager gets to know their team, and that personal relationship helps them lead from a position of strength. Conflicts will obviously arise, but because the management took the time to develop a personal relationship with everyone involved, the conflicts can be handled in a fair and impartial manner. If a potential sales manager is “all business” and doesn’t believe in forming a close bond with the sales team, there’s a good chance that this isn’t your best candidate. A Powerful Recruiter The sales team is your sales manager’s responsibility, and your team is only as strong as its members. If you’ve got a great manager, though, they’ll have the recruiting chops to help you find the strongest candidates to add to your team. This is one of the strengths of an all-star sales manager: they attract the best talent and know how to seal the deal to get that talent on board. Great Communication Communication is a cornerstone of just about everything a sales manager does, from customer interactions to inspiring your sales team and delivering reports to upper management. A sales manager who can’t communicate effectively isn’t one you want in your company. Take the time to find someone who is well spoken, who writes well and who never leaves you with a feeling of confusion or unease. That’s the sales manager you want on your side. Of course, there are a number of other traits that can be found in great sales managers. The thing is, if you find someone who has most or all of the characteristics mentioned here, then they’ll likely have a number of other positive traits as well. While this isn’t an all-inclusive list of what your next sales manager should be like, it will point you in the right direction to help you make the best decision for your company.
6 Ways Your Marketing Agency Can Capitalize on March Madness Posted on March 13, 2019March 14, 2019 by Allie Wolff March Madness is just around the corner. The annual NCAA basketball tournament is one of the biggest events in college athletics, averaging around 12 million viewers per game in recent years. Big games and hot rivalries can net nearly 30 million viewers in some cases. In 2018, over 97 million people watched the tournament from the First Four to the Final Four. For anyone who’s ever wondered why so many businesses seem to flock to March Madness each year, these numbers are your answer. As a marketing agency, your company should be invested in March Madness as well. Whether you’ve been riding the wave of March Madness for years or are just starting to look for ways to use the tournament to boost your agency and clients, here are a few tried-and-true suggestions for how you can make the most of the annual tournament. Online Bracket Contests Social media is a great tool for companies wanting to increase their contact and brand awareness with consumers. This isn’t always easy to do, but March Madness gives you an amazing opportunity to increase social interactions without a significant investment. Creating tournament brackets is a popular fan activity, and bracket contests are pretty common these days. By leveraging the power of social media, you can take the standard bracket contest and make it even better. Hosting an online bracket contest and promoting it through social media reduces the cost of the contest and makes it accessible to a larger number of potential customers. Your primary costs will be the cost of prizes that you give out, as your social media platforms and fans sharing contest-related posts will do a lot of the heavy lifting for you. Basketball-Related Promotions During March Madness, a lot of NCAA fans have basketball on the brain. You can incorporate this into your advertising and promotions to encourage sports fans to engage with the clients you’re promoting. While there are countless ways to pull this off, here are a few suggestions: Create basketball-themed emails and other advertisingDesign basketball swag for giveaways (like printed foam basketballs or small items like keychains)Sponsor basketball trivia nights at local sports barsSponsor spring youth sports events or high school basketball tournaments in the lead-up to March Madness Just be careful not to take too many creative liberties while creating promotions; March Madness and its related properties are all trademarked terms, so using them without proper licensing could get you in hot water with the NCAA. Follow the Trends Every year, #MarchMadness and similar hashtags start trending on social media as fans connect and discuss the games. This is a great time to promote any online contests or other promotions you’re holding, adding the hashtag (and other trending tags) to ride the trending wave to further exposure. Depending on the relevance to the company you’re representing, you could even offer insights or commentary about recent games so that your posts don’t seem like empty promotion. Even if the post is from a company that doesn’t directly relate to college basketball, a post that shows someone actually watches the games before getting on social media could go a long way toward getting attention in the trending lists. Adapt with the Action One of the big challenges with marketing around March Madness is that there are a lot of teams that go through a bracket in a fairly short period of time. The games are often unpredictable, with quite a few major upsets and surprises popping up each year. It’s difficult to come up with a marketing plan that covers the entirety of March Madness just because you never know how things will go until each game is underway. If you’ve got someone in your office who is really into NCAA basketball, though, it’s possible to stay on top of the latest changes and post about them as they happen. If you wait until the next day or just jump on the biggest trends, your marketing might fall flat. But if posts and adaptable promotions reflect the fact that someone is right there with the fans as the action unfolds, more fans will embrace your content. That’s great for you and your clients, since it means your message really has fans’ attention. Promote Around Local Teams March Madness includes a lot of teams, and not all of them are from big-name schools. You’ve got big names like the Kentucky Wildcats and the Michigan Wolverines that everyone knows, but also competing are teams like the Bucknell Bison, the Cal State Fullerton Titans and the Murray State Racers. Is a local college team getting a shot at March Madness this year? Focus your promotions around local pride instead of trying to target the whole tournament itself. You’re sure to get a great response from the surrounding community. Host Viewing Parties One last way to capitalize on March Madness is to partner with bars, local restaurants and even event centers and try to organize viewing parties for some of the big games. Fans (and even potential clients) will come together to join in the fun, and you and your clients will reap the benefits of sponsorship. It’s a great place to hand out swag and tie in other promotions as well. While some of these parties may take a bit of effort to pull together, the end result is generally well worth it. March Madness is one of the most anticipated sporting events of the year, and incorporating it into your marketing strategies can energize your message. Keep the promotions and tie-ins natural, and you can harness the excitement of the tournament to bring more potential customers to your brand.
How to Win More Agency Clients Without Spending a Dime Posted on March 12, 2019March 14, 2019 by Guest Author As a growing agency, it can be difficult to balance lead generation with client deliverables. In order to deliver top-notch work, you may not always be as focused as you should on drumming up new business. And when you do have the time to focus on finding new leads, it’s confusing to know where to focus your efforts. Want to know what the most under-tapped lead generation method is? Your existing network! This is a snippet from my weekly Mastermind sessions I host for my Remote Agency Society members. As entrepreneurs, we’re so busy being pulled in a million directions that we tend to underestimate the power of our existing networks. Many of the contacts in your network include relationships that you’ve been building for years. With people who know and like you! A lead really doesn’t get more qualified than that. You never know who can introduce you to your next dream client. We all have so many overlooked connections we aren’t leveraging such as: Former clientsPast bosses and co-workersVendorsTradeshow or conference attendeesLinkedIn connectionsMentors Keeping in touch with these connections is a simple, free way to fill your sales pipeline. By periodically reaching out to let people know what you’re up to and who you’re focused on helping, you’re increasing your chances of receiving referrals. And we all know that referrals are the easiest types of clients to close. So why aren’t you keeping in touch with them? As an entrepreneur, you don’t have enough time in the day to constantly be sending email after email. That’s where a CRM and marketing automation tool comes in handy. It’s simple to leverage a tool like Hatchbuck to send out personalized emails to your closest connections. The beauty of a CRM is that you’ve got all of your contacts at your fingertips and personalization can happen at scale. You can easily send bulk text-based emails that are personalized with their first name, company name or other personal information you’d like to include so that the recipient really feels like you’re speaking directly to them. And unless they’re super savvy, they won’t realize your emails are even coming from your marketing automation platform. A simple “Hi [first name], how have you been? I wanted to say hello and tell you what I’ve been up to recently. I’d love to see if there is anything I can do to help you.” is more than enough to re-engage old connections. And you’ll be able to keep tabs on who is opening your emails even if they forget to respond! So before you spend your hard-earned money on expensive lead generation channels, take a look at your existing network. That old co-worker or former client may be the key to winning your next big account. You’ll never know until you ask! If you’re looking for more ways to attract NEW clients for your agency, I reveal my simple process for attracting high-paying clients with ease in my free masterclass. Author Bio Mandy McEwen is Founder & CEO of Mod Girl Marketing, a digital marketing agency based in California. She is the creator of 8+ digital marketing courses where she helps marketing consultants and startup agencies scale faster. She was listed by Search Engine Journal as a top 12 SEO expert and was named a top 10 agency growth coach by BloggerLocal. Mandy’s Facebook group, Mod Agency Insiders, was named a top marketing group to join by Inc.
Product Update: New Sales and Marketing Dashboards Have Landed Posted on March 8, 2019March 7, 2019 by Erin Posey Get a fresh look at your business with Hatchbuck’s new sales and marketing dashboards. With a more robust view of your most important metrics, you’ll know just where to focus your efforts to move the needle for your business. The Business Owner Are you reaching your goals this month? How is your team doing? With high-level metrics available at a glance, you can measure sales and marketing success, freeing you up to focus on your business. Measure the ROI of Marketing Spend Is your marketing budget driving opportunities, or being squandered on half-baked strategies? With deal source details on the marketing dashboard, you can identify which channels are actually bringing opportunities to the table. Keep a Pulse on Revenue Growth As a business owner, the only metric that really matters is how much revenue is coming in the door. See how much money is in your sales pipeline and how much revenue you’ve won. The Marketing Manager Between capturing leads, email nurturing and driving conversations for your sales team, it can be tough to know where to focus your efforts next. With the new marketing dashboard, you can zero in on where your strategy is paying off, and where you could use more focus. Uncover Opportunities to Engage With contact engagement metrics at your fingertips, it simple to identify the populations of contacts in your database that could use another touch from the marketing team. By consistently driving engagement with your brand, you can turn cold leads into hot prospects for sales. Refresh Email Content at the Right Time Are contacts engaging with your emails, or is it time for a content overhaul? Gauge how your top email templates are performing. We know that you always want to be improving your open and click-through rates, but we also know that for busy marketers, prioritization is key. So while everything is running smoothly in email land, you can focus on other channels in the marketing mix. See Where Nurturing is Paying Off We’ve linked campaign performance to deals. Now it’s easy to tie campaign performance to revenue. While your campaign emails may be well received, we’re giving you insight into which campaigns are driving sales for your business. Invest in the Best Channels Should you ramp up Facebook spend this month? Or invest more in PPC? A lead source and deal source breakdown show you at a glance which channels are bringing in the most prospects and opportunities for your sales team. The Sales Rep When you’re working on commission, your number one priority is to reach your sales goals. The new sales dashboard helps you zone in on your next customer win. Tackle Tasks Between calls, meetings and follow-up, it can be tough to keep your day running smoothly. That’s why we’ve put your tasks front and center on the dashboard. Get Closer to the Money We’ve made your hot prospects and newest deals easily accessible from the new sales dashboard. Work every opportunity with ease – and ensure hot prospects don’t slip through the cracks. Follow-Up in Real Time Finally, we gave the activity feed a ton of real estate, so it’s easy to see who is engaging with you right now so you know just who to follow-up with next. The Sales Manager You want to give your sales team all of the tools they need to succeed, and the sales dashboard gives you insight to help you do just that. See What’s Coming Down the Pipe Does marketing need to fill the top of your sales funnel? Do your closers need help getting your next customer to commit? With the sales pipeline, you have a bird’s eye view of the deals and revenue that are in process. Monitor Activity We know you don’t need a nanny cam to make sure your teammates are doing their job, but with a little insight into user activity, you can help your team manage and prioritize tasks so everyone can reach their goals. Ready to see more? Get a free demo with one of our specialists.
7 Time Management Tips and Tools for Your Agency Posted on March 7, 2019March 14, 2019 by Katie Culp Time management is important for any business, but it’s especially important in the agency world where time is money. Making effective use of time helps to ensure that client campaigns and deliverables are finished on time, which in turn ensures that clients are happy and likely to offer up repeat business. Even knowing this, however, many agencies have problems managing time and keeping things progressing at an even pace especially as client counts ebb and flow. While there are a lot of ways to approach the time management issue, it typically doesn’t require any drastic changes to your workplace. Instead, you can implement strategies to improve time management little by little. Here are just a few ways that you can improve time management in your office and get everything running much smoother in no time. Set Goals Every Day There are few things that will get your employees on-task faster than having them set goals every day before they begin working. These don’t have to be large, far-reaching goals. Instead, have them set goals for just what they want to accomplish that day. Each goal can be broken down into milestones, giving the employee achievable steps that will move him or her toward that daily goal at a reasonable pace. Use a Timer Setting a timer can really help your employees stay on task, provided that the timer is set for reasonable time increments. This can be any sort of timer, from a standard kitchen timer to productivity-focused timer software or apps. The goal is to block off small periods of time that the employee can devote to a single task, helping them to avoid distractions by making it easier to put the distraction off until the timer runs out. Try an Activity Tracker If you really want to get a handle on time management in your office, it’s important that you learn where the most time is being lost. Activity trackers are great at that. There are a number of smartphone activity trackers, though you can also use activity tracking software like Toggl and Clockify on your agency computers. Regardless of the route you choose, the programs will help you determine exactly when and where time is being lost and what it’s being wasted on. Consider the 1-3-5 Rule One problem that many agencies have is figuring out how to prioritize different tasks among their employees. The 1-3-5 rule is a potential solution to this. The rule is pretty simple: Choose 1 big task to tackle each dayChoose 3 medium-sized tasks to work on each dayChoose 5 small tasks to work on each day This rule works well in an agency environment as each employee can headline a different task as his or her “big” item for the day, then assist with other projects to fill out the medium and small tasks. This creates a collaborative environment where your employees brainstorm and help stoke each other’s creative fires, while still allowing everyone to take the lead on certain aspects of the workload. By prioritizing the various common tasks of your agency in this way, everything will get done faster without having to worry about who’s going to be assigned which tasks. Take Breaks In some offices, the culture dictates that breaks should be minimized to keep everyone more productive. If you want to get the most out of your employees’ time, however, the opposite is actually true. Frequent short breaks actually improve productivity by giving the mind time to relax between periods of focus. Once the break is over, the employee can return to work with a renewed vigor and will likely get more done during the day as a result. Cut Out the Multitasking Here’s another one that might sound counterintuitive at first. If you want to get more done at work, get rid of the multitasking mindset. But haven’t we been told for years that multitasking is the way to become more efficient on the job? Yes…but it turns out that that’s actually some bad advice. The human brain just isn’t wired for multitasking and trying to tackle multiple things at once largely just ensures that everything takes longer to complete. Instead, focus on a single task until completion and move on to the next task once it’s done. If a task is too large to finish all at once, break it up into milestone segments and focus on completing a segment before moving on to the next task. Establish Accountability If every day starts with setting goals, every day should end with reviewing what was accomplished. This doesn’t have to be a public accounting of goals met and missed, but each employee should at the very least send an email or write a note detailing anything that they had on their goal list which just didn’t get done. This will show you what your employees were working on while also showing them which parts of their workflow might need adjusting in the future.