November 21, 2023 7:00 am CT
The BenchmarkONE platform is fully operational.
The contact search issue has been resolved. All contacts are now available in search.
November 20, 2023 3:00 pm CT
Users may experience issues with the global contact search.
Contacts added since 11/18/2023 may not appear in the contact search results. We recommend that users avoid importing new contacts until the issue is resolved.
We are working quickly to resolve the issue and will provide updates as we learn more.
November 2, 2023 11:00 am CT
The email sending issue has been resolved and emails are being sent as expected. The backlog of queued emails that did not send are currently being processed.
November 2, 2023 10:00 am CT
We are currently experiencing an issue with email sending.
Our team is working quickly to resolve this issue and will provide updates as we learn more.
November 1, 2023 3:00 pm CT
Our team is working identify and solve the issue.
November 5, 2020 5:03 pm CT
Our email provider is fully operational.
If you need help resending failed emails, please reach out to support@benchmarkone.com.
November 5, 2020 1:57 pm CT
Our email provider is currently experiencing an outage. You will likely experience a delay in your emails being sent out. We will provide updates as we receive them from our provider.
July 10, 2020 10:42 pm CT
Scheduled maintenance has been completed.
July 10, 2020 10:00 pm CT
The BenchmarkONE platform is currently offline.
While our technical teams completes the scheduled maintenance, the platform is unavailable including access to the API, forms, webpage tracking, email opens and link-click tracking.
January 29, 2020 8:43 am CT
January 27, 2020 9:28 am CT
Our email provider is still experiencing degraded performance; however, emails are being sent. Occasional delays are still expected.
January 24, 2020 3:30 pm CT
While our email provider is still experiencing degraded performance, emails are being sent with some latency. Delays are still expected at this time.
If your email has failed to send, you will want to resend those.
January 24, 2020 8:50 am CT
Our email provider is still experiencing degraded performance. Delays in emails being sent out are still expected at this time. We will continue to provide updates as we receive them from our provider.
NOTE: Canceling and rescheduling an email will result in a duplicate send.
January 23, 2020 2:57 pm CT
December 13, 2019 1:00 pm CT
BenchmarkONE is 100% operational.
December 13, 2019 11:26 am CT
We have resolved the deceptive site warning issue you were experiencing. Although we fixed the root cause, you may see it linger for a few hours. If you experience any further issues, please let us know. We appreciate your patience while we worked through this issue!
December 13, 2019 7:22 am CT
Gmail is incorrectly flagging some emails sent from the BenchmarkONE system as suspicious. We are working closely with Gmail to resolve this issue. We recommend waiting to send any HTML-based emails with images and only sending text-based emails at this time. We appreciate your patience as we work quickly toward a solution.
A deceptive site warning is being generated for some users accessing BenchmarkONE on Google Chrome. Not to worry, BenchmarkONE is completely secure and fully operational.
Chrome is displaying this warning for sites that use Amazon’s Simple Storage Site (S3). This error is a false-positive from Google that is likely affecting many sites across the internet. We are working with them to resolve this issue as quickly as possible.
Simply clicking "Details" and continuing to the site will allow you to use the app and will in no way put your data or computer at risk.
December 12, 2019 11:15 am CT
Gmail is incorrectly flagging some emails sent from the BenchmarkONE system as suspicious. We are working closely with Gmail and believe we will have a solution by the end of today, 12/12/2019. We recommend waiting to send any HTML-based emails with images and only sending text-based emails today. We appreciate your patience as we work quickly to remediate this issue!
December 11, 2019 2:53 pm CT
Our server is back online. BenchmarkONE is fully operational.
December 11, 2019 2:47 pm CT
Our server is currently unresponsive at Amazon Web Services (AWS). We are investigating the issue and working with them to get back online asap.
December 11, 2019 9:53 am CT
September 3, 2019 10:55 am CT
September 2, 2019 2:02 am CT
BenchmarkONE is 100% operational. You may still experience a delay in email sends at times.
August 31, 2019 2:34 pm CT
Test emails are now working. Some delay in email sends, automation triggers and updates to list views are still expected.
August 31, 2019 12:32 pm CT
BenchmarkONE is about 90% operational. A few things you may still experience:
August 31, 2019 11:05 am CT
BenchmarkONE is online but not fully operational and with limited connectivity. Issues you may be experiencing:
August 31, 2019 2:48 am CT
Server move to Amazon began and the BenchmarkONE app went offline.
July 3, 2019 2:15 pm CT
BenchmarkONE is now 100% operational.
July 3, 2019 11:20 am CT
Server Delays: As the BenchmarkONE server processes the backlog of automations, campaigns, and today's scheduled emails, some delays can be expected.
July 3, 2019 9:45 am CT
July 3, 2019 9:40 am CT
The sales and marketing dashboards are now fully functional.
July 3, 2019 9:05 am CT
Searching is now 100% so new contacts will return in your search results, including new form submissions.
July 3, 2019 8:50 am CT
The following BenchmarkONE features are now fully functional:
We will continue to post as additional features are stabilized.
July 3, 2019 7:40 am CT
BenchmarkONE is back online. However, it will take some time to stabilize and ensure all the pieces are connected properly. While the system is stabilizing, things will run slower and some features will not work.
What features are fully working?
What features are still stabilizing?
We will communicate via email and our status page when the system is 100%.
July 3, 2019 6:00 am CT
BenchmarkONE will be up and running today. We are doing final integrity checks, testing, and assuring all systems are a go.
As soon as we are online, we will communicate that via email and post an update here.
July 2, 2019 2:00 pm CT
The restoration process is in progress. At this point, we estimate that BenchmarkONE will be fully functional at the start of business tomorrow, July 3.
July 2, 2019 6:00 am CT
All customer data has been restored, and our team is now working to bring everything back online. BenchmarkONE should be fully operational midday today.
July 1, 2019 11:00 pm CT
We are hard at work to bring the app back online.
We still estimate that BenchmarkONE will be fully functional my midday tomorrow, July 2. We will continue to work through the night to shorten this ETA if at all possible.
July 1, 2019 4:30 pm CT
We have identified a resolution that we are working around the clock to implement.
With the information we currently have, we estimate that BenchmarkONE will be back online around midday tomorrow, July 2. We are working through the night to shorten this ETA if at all possible.
July 1, 2019 12:00 pm CT
We have identified a resolution that we are working to implement. Our hosting provider is working around the clock alongside our development team to resolve this issue as quickly as possible.
July 1, 2019 7:00 am CT
BenchmarkONE is still offline. Currently no ETA.
June 30, 2019 11:30 pm CT
June 30, 2019 6:00 pm CT
June 30, 2019 1:09 pm CT
Experienced an issue with hardware at our hosting provider. BenchmarkONE is currently offline.